Contact information

If you have any questions about our products, licenses, or the trial version, for example, contact us by email: electrical.sales@cadmatic.com.

In technical problems, please contact our customer support. Customer support helps you every workday

• Via the support portal at https://supportportal.cadmatic.com/en/support/login/new

• By email at electrical.support@cadmatic.com

The problems are processed in the order of their arrival.

Note: Using product support requires an active service agreement.

When contacting customer support, include the following information if available:

• The version/revision of the software (basic software + application) you are using

• Whether you are using the workstation or network version (License Server)

• The operating system of your computer and its version

• The exact wording of possible error messages, and the actions and circumstances that led to the problem

• How you have tried to solve the problem